The man decided to file a complaint against the airline with the Anti-Discrimination Tribunal (Diskrimineringsnemnda) because he believed they had discriminated against and/or harassed him. He also claimed compensation for financial loss.
It is easy, and free of charge, to submit a complaint electronically to the Tribunal.
Both parties can present their side of the case in writing.
The complainant has the right to know who has filed the complaint, and both parties get to know what the other writes in their statement.
The Tribunal's experienced and qualified lawyers decide whether there has been a breach of the law.
The video explains what discrimination and harassment are.
Are you unsure whether you have been discriminated against or harassed, or do you have questions about the legislation? Then you can contact the Equality and Anti-Discrimination Ombud.